Download the NedChat App for parents and students

NedChat APP FAQ

Where can I download the app?

You can download the Android app from Google Play and the iOS version from the App Store, Android 8.1 with google play services or greater is required or, in the case of iOS, version 14 or greater

How to log in?

What advantages do I have when using the app?

By using the app instead of SMS you can receive images and multimedia content instead of just text, you can reply the messages (if the school enabled the response) and participate in surveys of the school.

In addition, if your school has the chekins and checkouts service, you will receive notifications in all the checkin and checkout records that your son or daughter makes during the day, contrary to SMS, which only receives the first checkin and the first checkout of the day .

You can also check the checkins and checkouts records, as well as the observations made by teachers about the academic performance of your son or daughter in classes.

Likewise, you will receive a notification when your son or daughter has not checked in (the school is required to register the groups' entry times).

How can I take care of my smart student ID?

Does the app need the internet to work?

Yes

When I enter my cell phone it says "Wrong cell phone" Why is it?

The cell phone you wrote does not correspond to anyone registered, verify that you have written it correctly and confirm with the school if they have it registered

The app says there are no schools to show, why is that?

This is because the school has not registered your cell phone correctly, or the student is disabled, contact your school so they can correct your cell phone number and check the payment status

But the app worked correctly and then that message started to come out, what happened?

It may be due to several factors, for example, that the school has mistakenly changed your phone number or that your service has been suspended for non-payment, contact your school for more information.

Why does one of my children's school not appear?

Make sure you have no pending authorizations, if you don't have any then the school may not have your cell phone registered correctly, you must contact them to update your data

The school used to appear and then it suddenly disappeared, what happened?

It may be due to several factors, for example, that the school has mistakenly changed your phone number or that your service has been suspended for non-payment, contact your school for more information.

I'm not receiving notifications, why it can be?

In order to receive notifications about the students, you must log in to the app and authorize the student, they are shown as "Pending Authorizations"

It is also very important to have the latest app version published on the apps stores, the currently installed app version is displayed in the bottom left of the initial screen..

If you still do not receive the notifications maybe they are disabled, here you can see how to activate them again Android or iPhone; In Android it is also possible for the phone's battery management system to close important processes, you can prevent it by following the steps described here ; If you have a Huawei brand cell phone then please see this document